| PHONE CALLS TO THE HOOAH OFFICES FOR ANY SOLICITATION WILL NOT BE ACCEPTED. ALL INQUIRIES MUST BE SENT TO JOBS@HOOAH.CC |
| Job Title |
Helpdesk Administrator / Technical Writer |
| Salary |
$35,000 - $45,000 /year |
| Job Location |
Winter Park, FL |
| Job Type |
Contract - Full-Time |
| Company |
Hooah, LLC
807 S Orlando Avenue, Suite P
Winter Park, FL 32789
http://www.hooah.cc
|
| About us |
Hooah LLC is a full service, minority owned advertising, marketing and technology agency with offices in Orlando, FL and Washington, DC. We provide our clients with a wide range of creative communication and IT services. As a full service agency, Hooah has been working with private sector and large government clients by supporting them with Recruiting and Retention marketing strategies, lead generation systems, branding, community outreach and acceptance programs, IT support, and software development. |
| Your Role |
We are looking for a multi-faceted individual with professional technical writing skills and the organization and customer-facing skills necessary to support helpdesk operations.
A qualified candidate will provide user support and customer service for an online portal utilized by a large government client. He/she will troubleshoot problems and advise on the appropriate action.
A qualified candidate will also write, edit, index, or revise a variety of technical, user documentation such as articles, reports, brochures, and/or manuals for a wide range of uses. Collaborate with programmers and management during design phase to gain an understanding of the product. Ensure accuracy and completeness of technical documentation. Requires excellent oral and written communication skills and an understanding of programming concepts, operating systems and/or networking.
|
Helpdesk Main Job Tasks
and Responsibilities |
- respond to requests for technical assistance via phone and electronically
- research questions using available information resources
- advise user on appropriate action
- follow standard help desk procedures
- log all help desk interactions
- administer help desk software
- redirect problems to appropriate resource
- identify and escalate situations requiring urgent attention
- track and route problems and requests and document resolutions
- prepare activity reports
- stay current with system information, changes and updates
|
Technical Writer Job Tasks
and Responsibilities |
- Create, edit, and maintain technical documentation for current and future applications i.e., technical reference manuals and production control manuals.
- Create, edit, and maintain procedural documentation including but not limited to department policies and procedures (SOP?s) and/or ?how to? user guides and application guides.
- Write, edit, produce, and maintain on-line (internet/web-based) documentation Support quality assurance efforts, assemble documentation for audits and ensure that documentation is compliant with federal regulations.
- Research and evaluate new documentation tools and methods; document and improve documentation processes.
- Maintain documentation standards and keep abreast of current information by associating with professional individuals or societies or by reviewing professional publications, newsletters, e-mail, and Web sites.
- Develop documentation project plans and timelines.
|
| Key Competencies |
- oral and written communication skills
- learning skills
- customer service orientation
- problem analysis
- problem-solving
- adaptability
- planning and organizing
- attention to detail
- stress tolerance
|
| Apply |
Are you ready to say Hooah? Are you ready to embrace the culture where Hooah means Anything but no? if so, email your resume to: jobs@hooah.cc with the subject line Helpdesk Admin / Technical Writer. |
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