PROFESSIONAL SUMMARY
Dynamic and results-driven hospitality leader skilled in managing high-volume restaurant and resort operations. Proven record of boosting profitability, optimizing efficiency, and enhancing guest satisfaction through strategic planning and process improvements. Adept at leading cross-functional teams, managing budgets, and driving operational excellence. Committed to delivering exceptional service and achieving measurable business results in fast-paced environments.
SKILLS Operations Management P&L and Budget Oversight Staff Training & Development Customer Service Excellence Inventory & Cost Control
WORK EXPERIENCE Restaurant Manager / Applebee's - Fl, United States
Scheduling and Labor Forecasting Team Leadership & Performance Coaching Health, Safety & Compliance Management Strategic Planning & Process Optimization Vendor & Supplier Relations
05/2024 - 09/2025
Supervised daily restaurant operations, managing a team of 25+ employees to maintain consistent service quality and improve customer satisfaction scores by 15% within six months.
Developed and implemented cost-control measures that reduced food waste by 20% and increased overall profit margins through efficient inventory management and vendor negotiations.
Trained and coached staff on customer service, safety, and compliance standards, resulting in a 30% reduction in employee turnover and stronger team performance.
Oversaw marketing promotions and community events that boosted monthly sales by 10% and expanded the restaurant's local customer base.
Assistant Manager / Tijuana Flats - Winter Garden, Fl 10/2021 - 04/2024
Oversaw daily operations of a $1.4M fast-casual restaurant, ensuring adherence to performance and quality standards.
Directed weekly labor forecasting and budget tracking using Hot Schedules to maintain profit margins. Led management meetings to review P&L results, identify cost-saving opportunities, and enhance team accountability.
Recruited, trained, and coached staff, improving retention and operational consistency across shifts. Manager / Nickers/LA Margarita @ Mission Inn Resort - Howey in the Hills, Fl
10/2019 - 09/2021
Managed multiple high-volume outlets within a luxury resort, driving superior guest satisfaction and service standards.