compensation: Commission Based employment type: full-time
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Moon Mother Hemp is dedicated to sustainable, eco conscious methods of growing, harvesting and formulating the highest quality hemp CBD supplements and topicals, and is looking for passionate, regional sales representatives to join our team.
You will be a part of an engaging, energetic, and entrepreneurial work environment in an emerging industry sector. Moon Mother Hemp is a place where you can grow both personally and professionally, while expanding your skills in customer service and product sales.
Responsible for demonstrating the value and benefits of our USDA Certified Organic products through customer engagement, with a primary focus on selling and/or renewing contracts. Depending on client engagement, could include lead qualification, lead conversion, voice of the customer, and/or revenue retention motions (product/service contract renewals, extension, upsell and expansion). Serves an assigned territory/client with moderate variables in geography and/or customer complexity. Responsible for developing an excellent level of product or service knowledge to support customer questions and promote offerings. This role is responsible for effectively articulating the value of products or services to customers. Makes and receives calls with the intent of selling products or renewing existing contracts.
Duties and Responsibilities:
Achieve your revenue-based quota by selling renewals/products/services, may offer upsell opportunities when applicable
Work within dedicated territory
Provide accurate weekly/ monthly/ quarterly sales forecast
Mastery of product knowledge and technical understanding of products to effectively assess customer needs and requirements
Successfully promote products
Guide customers through onboarding after product purchase and promote strategic adoption of product(s) enhancing the customer experience, establishing optimal usage behaviors and accelerating the customer's time to value
Initiate steps as needed to remediate customer concerns/roadblocks prohibiting satisfaction or product usage
Manage external competitive pressures and effectively handle objections to retain customers or win new customers
Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
Ensure high level of professionalism during all interactions with customers and prospects
Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met
Collaborate with cross functional teams and management to optimize sales processes, systems and achieve a superior customer experience
Maintain customer management system (CRM) to ensure all relevant data is captured in a timely manner
Other duties, as assigned and necessary
2-3 years of experience working in outside sales capacity is required
Prior success in achievement in individual and/or team sales quota/goals
Demonstrated ability to effectively communicate with customers in a fast-paced environment while developing positive customer relationships
Prior experience in high volume calling strongly preferred
Demonstrated aptitude and success to learn and optimize new technology and data
Strong problem solving skills
Excellent knowledge of MS Office programs
Excellent communication skills (verbal, written)
Demonstrated ability to manage multiple priorities effectively, with proven success
Salary Range: Commission based
This position has no supervisory responsibilities.
This job operates in the field. This role routinely uses standard office equipment such as computers, phones, etc.
Job Type: Flexible schedule. Part/Full-time
Relevant: 2 years (Preferred)
Sales: 2 years (Required)
Customer Service: 1 year (Preferred)
Natural Products Industry: 1 year (Preferred) familiarity with certified organic quality, and shared values.
Brand and Product Training Modules Available